Privacy Policy

Last updated: October 9, 2026

This Privacy Policy explains how Velin, a brand of Affiliate Brands, LLC ("Velin," "we," "us," or "our"), collects, uses, and shares personal information when you visit our website, buy from us, or contact us.

Information we collect

• Information you give us: your name, email address, phone number, shipping and billing addresses, order details, and anything you include when you contact us or leave a review.
• Payment information: payments are handled by our payment processors (such as Stripe and Klarna). We do not store your full card number.
• Information collected automatically: device and browser details, IP address, pages viewed, items added to your cart, and how you arrived at our site. We collect this using cookies and similar technologies.
• Information from partners: for example, delivery updates from carriers, or fraud-prevention signals from our payment processors.

How we use your information

• To process and deliver your orders, handle returns, and provide customer support.
• To send order confirmations, shipping updates, and other service messages.
• To send our newsletter and offers, if you sign up. You can unsubscribe at any time using the link in any email.
• To operate, secure, and improve our website, and to prevent fraud.
• To understand how our site and marketing perform, and to show relevant ads.
• To comply with legal obligations and enforce our Terms of Service.

How we share information

We do not sell your personal information for money. We share it only as needed with:

• Service providers who work on our behalf, such as our e-commerce platform (NEXT Commerce), payment processors (Stripe, Klarna), email marketing (Klaviyo), shipping carriers, and customer-support tools.
• Advertising and analytics partners, who may use cookies to measure our marketing and show you ads on other sites. Under some U.S. state laws this can count as "sharing" or "selling" personal information; see "Your choices and rights" below.
• Legal and safety recipients, when required by law or to protect rights, property, or safety.
• A successor business, if Velin is involved in a merger, acquisition, or sale of assets.

Cookies

We use cookies to keep your cart working, remember your preferences, understand site usage, and support marketing. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of personal information. We honor Global Privacy Control signals where required by law. To make a request, email hello@velinsleep.com. We will verify your request and respond within the time the law requires. We will not discriminate against you for exercising your rights.

Data retention

We keep personal information for as long as we need it for the purposes above, for example to fulfill orders, handle returns and warranty questions, and meet tax, accounting, and legal requirements, and then delete or anonymize it.

Security

We use reasonable safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

International visitors

We are based in the United States, and your information is processed in the United States, where data protection laws may differ from those in your country.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "last updated" date.

Contact us

Questions or requests about your privacy? Email hello@velinsleep.com or call (330) 642-4364, 9 a.m. to 5 p.m. ET, Monday to Friday.